- Free shipping: available for orders over NT699 (USD50). Depending on your destination, shipments are made using fast local delivery or postal channels.
- Express shipping: For orders that require guaranteed shipping, paid services can be provided through FedEx or DHL. Please check the eligibility for your destination.
If you have any special requests or need urgent assistance, please contact our customer service through the following channels: luniteglow@gmail.com.
- Processing time: It takes 1 to 3 business days for processing and preparing for shipment from our warehouse.
- Delivery time: Delivery takes 3 to 10 business days.
- Total time: At least 3 to 7 business days, at most 10 to 15 business days.
- Processing time: It takes 1 to 3 business days for processing and preparing for shipment from our warehouse.
- Delivery time: Delivery within 5-12 working days.
- Total time: At least 6-10 working days, at most 8-15 working days.
Please place your order in advance to allow sufficient time for delivery.
- Processing time: 1-3 working days for processing and preparing for shipment.
- Delivery time: Delivery within 2-7 working days.
You can view updated shipping information on the website of the corresponding shipping company within 48 to 72 hours after receiving the tracking number. Please note that we cannot guarantee delays caused by customs clearance or other unforeseen circumstances.
If the product is in stock in our local warehouse, we will give priority to sending local orders from that warehouse. We cooperate with companies such as UPS, USPS, FedEx, DHL, SF Express, PostNord, Postal Logistics, etc.
*You can find tracking information on the Track My Order page.
If you do not receive the product within 15 working days after receiving the tracking number, please contact the shipping company for inquiries first. If you need further assistance, please contact our customer service: luniteglow@gmail.com.
Please note that if the item you purchased is temporarily out of stock in the warehouse closest to your shipping address, or if an unexpected situation causes a delay in delivery, the delivery time may be extended. Delays may also occur during sales events and public holidays.
*Luniteglow will not be responsible for any additional fees incurred due to customs duties. Customers must pay all customs fees.
For any assistance, please contact us directly through the following channels: luniteglow@gmail.com. Our customer service representatives will be happy to help you solve any problems you may encounter.
We reserve the right to adjust the prices displayed on luniteglow.com at any time for any reason.