{"id":5457,"date":"2024-08-01T06:50:25","date_gmt":"2024-08-01T06:50:25","guid":{"rendered":"https:\/\/luniteglow.com\/?page_id=5457"},"modified":"2024-10-29T03:59:21","modified_gmt":"2024-10-29T03:59:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/luniteglow.com\/english\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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<\/div>
Frequently Asked Questions (FAQ)<\/div>\n<\/div>\n\n\n\n
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Welcome to our Frequently Asked Questions page. Here we have compiled answers to some of the most common questions we receive<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n
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Transportation & Delivery<\/div>\n\n\n\n
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Which countries do you ship to?<\/div><\/span><\/span><\/span><\/div>
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We ship worldwide. You can find more information about shipping in the shipping section of our website.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What shipping service do you use?<\/div><\/span><\/span><\/span><\/div>
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We have studios or warehouses in major countries and regions in Europe, North America and Asia. We prefer to use local delivery services (USPS\/Postnord) for local deliveries in these regions. However, we usually use local logistics companies or FedEx and DHL Express to provide comprehensive delivery services for countries that require international logistics services. Rest assured, we always strive to use the most reliable and effective delivery channels to ensure that your order arrives on time and in good condition.<\/p>\n\n\n\n

In Taiwan region: Provide bulk storage at convenience stores, store-to-store and home delivery services.
Convenience stores: The four major convenience stores in Taiwan are 7-ELEVEN, FamilyMart, Hi-Life, and OK Mart.
Home delivery: Black Cat picks up at the door (no cash on delivery). Chunghwa Post home delivery service (no cash on delivery).<\/p>\n<\/div><\/div><\/div>\n\n\n\n

When will my order be dispatched?<\/div><\/span><\/span><\/span><\/div>
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We usually arrange delivery within 1-5 working days after receiving your order.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

What is the estimated delivery time for my order?<\/div><\/span><\/span><\/span><\/div>
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The estimated delivery time for your order is usually 5-15 working days, depending on your location. You can find more information about delivery in the shipping section of our website.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How can I track my order?<\/div><\/span><\/span><\/span><\/div>
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Once your order is ready to be shipped, we will send you an email with a tracking number. Please note that the logistics tracking code may take 24 to 48 hours to synchronize before you can track your order.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why is my order late?<\/div><\/span><\/span><\/span><\/div>
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Usually, your order should arrive at its destination within 5-15 days. However, during sales periods and public holidays, as well as due to weather, customs clearance or festivals, delays may occur.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why is my cargo tracking information not showing or being updated?<\/div><\/span><\/span><\/span><\/div>
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There are several reasons why you may not see updates on your shipment tracking information. Sometimes, logistics companies may change tracking numbers or there may be delays due to unforeseen circumstances such as strikes or other issues. If you encounter this situation, please contact us immediately through the following channels: luniteglow@gmail.com, and we will assist you with the inquiry.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Why is my package returned to the sender?<\/div><\/span><\/span><\/span><\/div>
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If you receive a notice that your package has been returned, there may be several reasons. Please carefully check whether your shipping address and phone number are correct. As the recipient, you can contact the customer service number of the logistics carrier in your country or inquire about the status of the package at the local post office.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

Payment & Checkout<\/div>\n\n\n\n
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How can I use a coupon code?<\/div><\/span><\/span><\/span><\/div>
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To use a coupon code, simply copy the code and add the product to your shopping cart. Then, click \"Checkout\" and enter the code in the \"Gift card or discount code\" field. Finally, click \"Apply\" and \"Continue shopping\" to complete your order.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How can I pay for my order?<\/div><\/span><\/span><\/span><\/div>
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We accept various payment methods, including credit cards, debit cards, PayPal, Apple Pay, Google Pay and ECPay.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

Place an order<\/div>\n\n\n\n
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Can I cancel or change my order?<\/div><\/span><\/span><\/span><\/div>
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You can cancel or change your order through the following channels: luniteglow@gmail.com immediately. However, once your order is packed and shipped from our warehouse, we cannot cancel or change the order and there will be no refund.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n


Returns and Exchanges<\/div>\n\n\n\n
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What is the return policy?<\/div><\/span><\/span><\/span><\/div>
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We offer a 30-day satisfaction guarantee, which means that if you are not satisfied with the product, you can return it and get a full refund. For more information about our return policy, please visit Returns and Exchanges.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How can I return my order?<\/div><\/span><\/span><\/span><\/div>
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For returns, please contact us through the following channels: luniteglow@gmail.com. Indicate your order number and the reason for return. You can find more information about our return policy in the \"Returns and Exchanges\" section of our website.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

Repair and warranty<\/div>\n\n\n\n
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How can I apply for warranty or repair service?<\/div><\/span><\/span><\/span><\/div>
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If you need repair, please contact us through the following channels: luniteglow@gmail.com. We are happy to help you. For more information about our warranty and repair, please visit our Warranty and Repair page.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

Refund<\/div>\n\n\n\n
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How soon can I receive a refund?<\/div><\/span><\/span><\/span><\/div>
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Once we receive and inspect the returned item, we will issue a refund. The refund will be credited to the original payment method used at the time of purchase within 3-5 working days. For more information about our refund policy, please visit our Refund Policy page.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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Is my personal information safe?<\/div><\/span><\/span><\/span><\/div>
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We attach great importance to data privacy and security. We will never share your personal information with any third parties. You can trust that your information is safe with us.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n

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Contact Us<\/div>\n\n\n\n
Can't find the information you're looking for? Need immediate assistance?<\/div>\n\n\n\n
If we are not available, click the inbox button to chat with us in real time or send us an email. We will reply to you within 12 to 24 hours!<\/div>\n\n\n\n\n\t
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